Our Privacy & Confidentiality Policy


The privacy and confidentiality policy serves as a cornerstone in safeguarding sensitive information and fostering trust between the organisation and its clients, employees, and stakeholders. The primary purpose of such a policy is to articulate the organisation's commitment to protecting the privacy and confidentiality of personal and sensitive data collected or handled during its operations. This policy outlines the procedures and measures in place to ensure that information is collected, stored, processed, and shared in a secure and ethical manner, in compliance with applicable laws and regulations. By establishing clear guidelines for the handling of confidential information, including data encryption, access controls, and confidentiality agreements, the policy helps mitigate the risk of unauthorised access, data breaches, and misuse of information.


Policy We are committed to protecting and upholding clients right to privacy and confidentiality. We acknowledge our requirement to comply with the Australian Privacy Act (1988) (Cth) and the Australian Privacy Principles. This policy is to be read alongside the Privacy and Dignity Policy found in the Rights and Responsibilities Manual. Definitions Worker Anyone who carries out work for a person conducting a business or undertaking regardless of whether they are full-time, part-time or casual. This can be an: • employee • contractor or subcontractor, or an employee thereof • outworker, such as a contractor or worker who is engaged to work from their home or at a place that would not previously have been thought of as a business premise • apprentice or trainee • school-based work experience student • labour hire worker • volunteer.

Privacy and Consent for Clients

Personal information may be collected from prospective or current clients communicating with us in the following formats: standard forms in writing, or over the Internet; email or during a telephone conversation with us. We will seek the consent of the client before disclosing information to any other party. Disclosure will strictly be based on a ‘need to know,’ basis. This will be discussed with clients when developing their Service Agreement and reminded at yearly reviews and when a Client Consent form is documented or updated.